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About lead time
For products in stock, we can arrange transportation immediately, and usually, they will arrive at your address within half a month. For products out of stock, normally we need 30 days including production and shipping. But it also depends on the items and quantity. Large and heavy-duty equipment such as four-wheel aligners, tire changers, and wheel balancers will take more time. We will do our best to deliver the products to your address in the fastest time.
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What is the minimum order quantity per item ?
The minimum order quantity is different according to different models. Just contact us to get a quote.
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Could we get samples before normal order?
Yes, we provide samples for quality checking if the buyer can pay the sample fee and freight.
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Do you provide OEM/ODM service ?
Sure, OEM/ODM orders are welcome. We can customize for you with logo printing, package design, add languages, and booting animation if your order quantity reaches MOQ of OEM.
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What is the process of after-sales?
Steps of troubleshooting and maintenance 1. Analysis of the product with a check of non-compliance 2. Replacement of defective parts by using spare parts available on the price list 3. Testing 4. Charging of the spare part cost, if the defect not be caused by GATmatic GATmatic also offer 1. Expertise 2. Technical advice 3. Training in the use and maintenance of machine 4. Other customized services
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What certifications do your products hold?
Our products are certified to meet international quality standards, including CE and ISO certifications, ensuring reliability and safety.
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What is the difference between a manual and an automatic tire changer?
Manual tire changers require more physical effort to operate, while automatic machines handle most of the process with minimal manual intervention, making it faster and easier.
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Where can I purchase replacement parts for your products?
Replacement parts can be purchased directly through our website or by contacting our customer service team for assistance.
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How do I maximize my garage space?
If your garage still does not have any form of cabinet and you’re storing items in boxes on the floor, then it’s high time you build garage cabinets or purchase a high-quality tool cabinet (https://www.gat-matic.com/products/hand-tools/). These are a must for every garage. Having a formal storage cabinet will help in keeping your garage organized.
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What types of vehicles can your alignment machines service?
Our alignment machines are designed to accommodate a wide range of vehicles, including cars, SUVs, and light trucks.
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Do you offer warranty for your products?
Yes, we offer a comprehensive warranty for our products. Please refer to the warranty section on our website for detailed information.
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What is the way of transportation?
For small orders, we recommend shipping by DHL, EMS, UPS, FedEx. For big orders, we recommend shipping by air or sea.
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How can we get your catalogue？
1. Click the following link to download catalog: https://www.gat-matic.com/products-brochure/ 2. Please click the “free inquiry" buttons on the product page or you can write an email to info@gat-matic.com. We will reply to you within 24 hours.
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What is your usual payment term for orders ?
For sample orders, we accept payment by Paypal, Western Union, Moneygram, or Escrow.
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How much the courier freight will be for the samples ?
Freight is different based on the quantity, weight, and volume of the samples.
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Can I use your tools for both passenger vehicles and commercial trucks?
Regular maintenance includes checking for calibration, cleaning, and ensuring all parts are functioning correctly. Specific guidelines can be found in the user manual.
